Wrong user id during installation

Hi there,

I just tried to install Crystal Trader on one of my VPS servers. They are located at Hostgator and they are using cPanel. After filling in the MySQL data, the installation stops with the error:

Check docoment root directory... wrong user, user id must be [], got [1572]
url:http://domainnamehere.com/crtr/log/tmp/cdff21905a71fcda0b19ec3502c07797.php

Do you have any idea what could be the problem?

Thanks,
nettrust

Hi
probably your domain is not accessable from your server
or check rewrite rules for redirect to www. if so disable it for /crtr directory

 Support, on 14 May 2012 - 12:58 PM, said:

I removed the redirection, but the problem was caused by suPHP.

install.php is creating a temporary php script that's reading user id. It's located in /crtr/log/tmp and it's having 777 permissions by default. but since I'm hosting with HostGator, it's impossible to disable suPHP, which is not allowing world writeable files (777) to be run.

Once someone try to run that temp php file (that's exactly what install.php is doing), the server is returning a 500 error - the file doesn't exist, so this was causing the problem at the first place.

install.php is ioncube encoded, so it's impossible for me to fix it.

I had plans to get like 50 Crystal Trade licences soon, but I'm unable to install the script at all.

Is it possible to check out this issue and correct it? Can someone from your support contact me?

I appreciate it!

Thanks!